MIMAKI Series Troubleshooting
Symptom | Cause | Corrective action |
|---|---|---|
The power does not turn on. | The machine is not connected to the power outlet by the power cable. | Insert the power plug securely into the power outlet. Connecting the Power Cable |
The power cable provided is not being used. | Use the power cable provided. | |
The power is not turned on. | ||
Cutting (printing) is not possible. | Parameters such as the plotter name are incorrectly set in the application. | Check the application settings. |
The interface cable is not correctly connected. | Connect the interface cable correctly. Connect host computer to machine. | |
The USB driver has not been installed. | Install the USB driver using the FineCut/Coat9 installer. | |
Unidentified cause. | Cut a sample stored in the machine to identify the cause. Executing a sample cut will clear any data saved in the receive buffer | |
An error occurs when data is sent from the computer. | The command is incorrectly set | Adjust the command settings between the application and plotter. |
The plotter model is incorrectly set in the application. | Set the plotter model to [CG-AR] in the application. | |
Sheet detection is not possible. | A transparent sheet or sheet with black underside is being used. | |
Cutting forms a broken line. | The tool holder knob is loose. | Retighten the knob on the tool holder. |
The cutting blade is protruding too far. | Adjust the cutting blade protrusion appropriately. | |
Half cut is enabled. | Disable half cut in the tool conditions. | |
The cutting blade is chipped or worn. | Replace with a new cutter. Cutter Replacement | |
The cutting blade does not rotate smoothly. | Replace with a new holder. | |
The cut length differs from the data length. | The sheet feed length changes depending on the sheet thickness. | Perform distance correction to correct the discrepancy. Length Correction [DIST.COMP.] |
Offset occurs during cutting. | The pinch rollers and grit rollers are not gripping the sheet firmly. | Check the pinch roller and grit roller positions to ensure that the sheet is gripped securely. |
The clamping force (High/Low mode) has not been correctly selected. | ||
The roll sheet is loosely wound with slack present, causing the sheet to meander or become skewed when fed. | When loading the roll sheet, adjust the roll slack and parallel of the roll edges before feeding the sheet. | |
The sheet is folded, detached from the backing sheet, with air bubbles trapped inside. | Take care to ensure that the sheet does not become folded and is not subjected to any load during sheet feeding or cutting when cutting long data. | |
Allow sufficient work space in the sheet feed direction when cutting long data. (At least 1.5 m at both front and rear) | ||
The sheet loading direction (front or rear) does not match the data output direction. | Make sure the directions match. | |
The sheet touches the floor. | Reduce the cutting speed (SPEED) to reduce the load when the sheet touches the floor. | |
The side margins for the pinch rollers are insufficient. | Allow side margins of at least 20 mm for the pinch rollers. | |
The cutting position is offset when cutting using register marks. | There is a problem with the register marks. | Perform the operation used to check the responsiveness of the register mark sensor. |
The cutter and register mark sensor offset values may be offset. | Adjust the register mark sensor positions. | |
The tool is dragged during operation and excessive cutter marks remain on the sheet. | The sheet is warped. | Load the sheet to prevent it from warping. |
A curled sheet is being used. | Do not use curled sheets or sheets with folded ends. | |
The sheet has ripples/surface irregularities or is lifting up. | If you are using roll sheet, use a smooth section of the sheet for initial feeding. | |
Tool raising/lowering is faulty. | Turn off the power, then check to confirm whether the tool holder can be raised/lowered manually. | |
Excessively thick sheet is being used. | Use sheet within the specified range. | |
Uncut sections remain. | The pressure for lowering the cutter is too low. | Increase the [ADJ-PRS OFS] value. |
Check if [PRESS COMP.] is enabled. |
